Our policies

Creating comprehensive and detailed corporate policies is essential for ensuring consistent operations, compliance with laws and regulations, and promoting a healthy workplace culture. Below is a structured list of corporate policies typically included in a thorough policy manual, followed by a detailed example of how one such policy is typically written.

Jigisha Enterprises Pvt Ltd

Comprehensive Corporate Policy Manual Outline

1. Governance & Ethics

  • Code of Conduct
  • Conflict of Interest Policy
  • Anti-Bribery and Corruption Policy
  • Whistleblower Policy
  • Corporate Social Responsibility Policy

2. Human Resources Policies

  • Recruitment & Hiring Policy
  • Equal Employment Opportunity (EEO) Policy
  • Anti-Discrimination & Anti-Harassment Policy
  • Workplace Violence Prevention Policy
  • Attendance and Punctuality Policy
  • Dress Code Policy
  • Performance Management Policy
  • Employee Grievance Policy
  • Termination and Offboarding Policy

3. Compensation & Benefits

  • Payroll Policy
  • Overtime Policy
  • Leave of Absence Policy (Sick Leave, Vacation, Parental Leave, etc.)
  • Employee Benefits Policy (Health Insurance, Retirement, etc.)
  • Expense Reimbursement Policy

4. Information Security & IT

  • Acceptable Use Policy (AUP)
  • Data Protection & Privacy Policy (GDPR/CCPA compliance)
  • Password & Authentication Policy
  • Bring Your Own Device (BYOD) Policy
  • Cybersecurity Policy
  • Email, Internet, and Social Media Policy

5. Health, Safety & Environment

  • Occupational Health & Safety Policy
  • Emergency Procedures Policy
  • Environmental Sustainability Policy
  • Workplace Ergonomics Policy

6. Operational & Administrative

  • Remote Work / Hybrid Work Policy
  • Travel & Entertainment Policy
  • Asset Management Policy
  • Record Retention and Destruction Policy
  • Vendor Management Policy

7. Legal & Compliance

  • Confidentiality and Non-Disclosure Policy
  • Intellectual Property Policy
  • Compliance with Laws and Regulations Policy
  • Litigation Hold Policy

Internal Audit Policy

Jigisha Enterprises Pvt Ltd

Example: Anti-Discrimination & Anti-Harassment Policy

1. Purpose

To provide a workplace that is free from all forms of discrimination and harassment, fostering a culture of respect, inclusion, and equality.

2. Scope

Applies to all employees, contractors, interns, and applicants at all company locations and remote working environments.

3. Policy Statement

Our company strictly prohibits any form of discrimination or harassment based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, genetic information, veteran status, or any other characteristic protected under applicable laws.

4. Definitions

  • Discrimination: Unfair treatment based on a protected characteristic.
  • Harassment: Unwelcome conduct that creates an intimidating, hostile, or offensive work environment.
  • Sexual Harassment: Includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.

5. Reporting Procedures

Employees are encouraged to report any violations to:

  • Their direct supervisor
  • Human Resources
  • The anonymous hotline/email

All complaints will be promptly and thoroughly investigated.

6. Investigation Process

  • Confidentiality maintained to the extent possible.
  • All involved parties will be interviewed.
  • A final report will be issued, and appropriate corrective actions will be taken.

7. Retaliation Prohibited

The company will not tolerate retaliation against anyone who reports a violation or participates in an investigation.

8. Training and Awareness

Mandatory annual training will be provided to all employees and management.

9. Disciplinary Action

Violations may result in disciplinary action, up to and including termination.

Jigisha Enterprises Pvt Ltd

Want a Custom Policy Manual?

I can generate a full custom policy handbook for your business, tailored by:

  • Industry (e.g., tech, healthcare, finance)
  • Jurisdiction (e.g., US federal, EU GDPR, etc.)
  • Company size and structure
  • Tone (formal, conversational, startup-friendly, etc.)

comprehensive and detailed corporate policy framework covering Sales, Purchase, Vendor Management, Service Management, E-Commerce, Consultancy, Commercial & Industrial Services, and Finance. Each policy includes purpose, scope, key guidelines, responsibilities, and compliance provisions.

Jigisha Enterprises Pvt Ltd

1. Sales Policy

Purpose:

To govern the procedures and standards for selling products or services, ensuring compliance, customer satisfaction, and revenue growth.

Scope:

Applicable to all sales team members, account managers, and related personnel.

Policy Elements:

    • Customer Qualification: Use CRM to validate prospects before quoting.
    • Quotation Process: All quotes must be documented and approved by sales leads.
    • Contract Approval: Legal review for deals exceeding a defined threshold.
    • Discount Authority: Structured discounting limits based on seniority.
    • Order Fulfillment: Coordination with logistics and inventory.
    • Post-Sales Support: Handoff process to customer service teams.

Jigisha Enterprises Pvt Ltd

2. Purchase Policy

Purpose:

To standardize procurement practices and ensure cost-effective, transparent, and compliant purchasing.

Scope:

All departments involved in the requisition and procurement of goods/services.

Policy Elements:

    • Purchase Requisition: Must be submitted via ERP or procurement system.
    • Approval Workflow: Based on value thresholds; includes finance and operations.
    • Preferred Suppliers: Mandated usage unless exception approved.
    • PO Process: No purchase without an authorized Purchase Order.
    • Compliance: Auditable procurement records; adherence to budget.

Jigisha Enterprises Pvt Ltd

3. Vendor Management Policy

Purpose:

To manage vendor lifecycle from onboarding to performance review.

Scope:

Applies to all departments interacting with external suppliers or service providers.

Policy Elements:

  • Vendor Onboarding: Mandatory due diligence, W-9, bank info, NDAs.
  • Performance Reviews: Annual reviews based on KPIs and SLAs.
  • Contract Management: Repository for vendor contracts with expiration tracking.
  • Risk Management: Assessment of financial health and regulatory exposure.

Jigisha Enterprises Pvt Ltd

4. Service Management Policy

Purpose:

To ensure consistent delivery, quality, and customer satisfaction in service operations.

Scope:

All employees and departments delivering or managing services.

Policy Elements:

  • SLA Enforcement: Defined service level expectations per contract.
  • Incident Management: Ticketing system with escalation protocols.
  • Change Management: Impact analysis and approval workflow for service changes.

Customer Feedback: Mandatory post-service surveys

Jigisha Enterprises Pvt Ltd

5. E-Commerce Policy

Purpose:

To regulate online sales, user experience, cybersecurity, and data privacy in digital commerce.

Scope:

All employees managing the website, online storefronts, digital marketing, and logistics.

Policy Elements:

  • Platform Standards: Security, mobile responsiveness, uptime SLAs.
  • Data Protection: GDPR/CCPA compliance, encrypted payments.
  • Returns & Refunds: Clear policies published online and strictly enforced.
  • Digital Marketing: Ethical advertising practices, use of analytics.

Jigisha Enterprises Pvt Ltd

6. Consultancy Policy

Purpose:

To ensure consultancy services are delivered professionally, confidentially, and in alignment with client objectives.

Scope:

Consulting teams, project managers, and client-facing professionals.

Policy Elements:

  • Proposal & Engagement: Signed scope of work before any deliverable starts.
  • Client Confidentiality: Binding NDAs; data handling protocols.
  • Billing & Time Tracking: Mandatory timesheets; invoicing milestones.
  • Deliverable Reviews: Internal peer-review before client submission.

Jigisha Enterprises Pvt Ltd

7. Commercial & Industrial Services Policy

Purpose:

To regulate operational standards for large-scale commercial or industrial service contracts.

Scope:

Operations, engineering, facility management, and maintenance teams.

Policy Elements:

  • Site Safety Compliance: OSHA, ISO 45001 adherence.
  • Equipment Use: Certified equipment only; logbook and maintenance schedules.
  • Staff Certifications: Valid licenses and required technical training.
  • Environmental Policy: Waste disposal, emissions, and impact assessments.

Jigisha Enterprises Pvt Ltd

8. Finance Policy

Purpose:

To guide financial operations in budgeting, accounting, risk management, and regulatory compliance.

Scope:

Finance, accounting, audit, and executive leadership.

Policy Elements:

  • Budgeting & Forecasting: Annual cycle with quarterly updates.
  • Accounting Standards: GAAP or IFRS adherence; use of certified software.
  • Audit & Internal Controls: Quarterly internal audit + annual external audit.
  • Risk Management: Hedging policy, credit risk exposure, insurance coverage.
  • Payment Approvals: Multi-level authorization thresholds.

Jigisha Enterprises Pvt Ltd

Optional Add-ons

  • Document Control Policy
  • Internal Control & Fraud Prevention
  • Customer Data Retention & Deletion Policy
  • Third-Party Risk Management Policy